Frequently asked questions
We simply take the hard work and stress out of looking for a loan. We understand that if you’re applying for fast cash loans, your time is of the essence. Therefore, we’ve made the whole process a lot quicker by cutting out your need to research and shop around. We’ve done it all for you! We’ll do all the hard work in finding a lender and then present you with the best option. It’s that simple!
Anyone can apply, however, we do have some eligibility requirements in place to ensure you can afford your cash loans. To qualify, you must:
- Be over 18 years old
- Have an Australian citizenship or permanent residency
- Be receiving a regular income into a personal bank account for the last 90 days
- Have an active phone number and email address
You simply submit everything online using your phone, tablet or computer, it’s that easy! The things you’ll need handy are:
- The reason for your loan
- Your employment details
- Your internet banking credentials so we can verify your income
- Your MyGov account credentials so we can verify your Centrelink Income Statement (only if you receive Centrelink)
If you have applied for a medium secured personal loan, you’ll also need to provide photos of the vehicle you are attaching to the loan clearing showing the number plate, as well as it’s registration number and your certificate of ownership.
Yes, you can! Most credit providers will only focus on whether or not you can afford your repayments. If you receive Centrelink payments and can afford your loan repayments, we shouldn’t have too much trouble finding you a lender.
Absolutely! We pride ourselves on giving everyone a fair go! We’ve been able to lenders that offer cash loans for bad credit in the past so you never know unless you try!
As the lender finder, we do not conduct credit checks. However, your lender will always do one. But don’t fret as this is not the only thing lenders look at. Our lenders believe they get a much more accurate representation of your ability to repay your loan by looking at your current income and spending habits rather than your past mistakes. Just keep in mind that the outcome of all applications is subject to the final assessment done by your lender.
Our application is done 100% online and takes just a few short minutes to complete. Just use our loans calculator at the top of the page to enter the cash loans amount you’re wanting to borrow and then select your repayment period. Click APPLY NOW and you’ll be taken to the application. As it’s all done online, you won’t need to worry about rummaging through pages of documents to send through to us!
The reason we ask for your internet banking credentials is so that we can verify your income and spending habits. We believe that this is the best way to get an accurate representation of your current financial situation and relationship with money. Once you enter your details, our system will then obtain read-only copies of your bank statements for us to assess. It’s the exact same as you manually submitting them yourself except it’s done in a fraction of the time. Your details will be deleted 2 minutes after you submitting them and no record of them is kept.
Once you’ve submitted your cash loans application, it will only take us a few minutes to find you a lender - as long as we don’t require any additional information.
We’ll then get back to you with an indication of whether we’ll be able to help you. If we were able to find a lender for you, you’ll receive a text message with the
name of that lender then an agent from that company will get in touch with you to go over some final details. Just keep in mind that if you apply outside of our regular
business hours, it may take us a little longer to find you a lender
Our normal business hours are:
Monday to Thursday: 8 am to 6 pm
Friday: 8 am to 4 pm
We’re online, though, so apply whenever, wherever.
Repayments are easy! Before signing your loan contract, your lender will likely ask you to elect a day - either weekly, fortnightly, or monthly - in which you’d like your payments to be directly debited from your account. Your lender will then set that up for the life of your loan so you don’t have to worry about remembering to pay each cycle.
If one of your direct debit payments fails to come out of your account, you may be charged a dishonour fee. If you know that you’re not going to be able to make one of your payments you’ll need to get in touch with your lender as soon as possible to ensure that alternative arrangements are made and you avoid any unnecessary charges. If you continuously fail to make your repayments your lender can pass your account on to a debt collection agency and would be able to add defaults to your credit history file, where they could stay for up to 5 years.
Unexpected or sudden changes to your financial situation could lead to you no longer being able to meet your financial obligations – this is known as Financial Hardship. If you’re unable to meet your financial obligations, let your lender know as soon as possible and head over to www.moneysmart.gov.au for more information. Before you’re granted with financial hardship, you may need to provide evidence (like separation certificates, Centrelink papers or proof of bills) to support your claim.
Yes, you can! Current or non discharged bankruptcies may not stop you from getting a loan. You might still be eligible for a medium secured personal loan ranging from $2,001 to $4,600. The best thing to do is just apply and let us have a look at your current situation.
Depending on your financial situation and the loan you have applied for, you may be able to get another loan before yours is fully paid up. Apply right here, or get in touch with your current loan provider to find out more about what you qualify for.
Much like suggestions, we take complaints very seriously. Head over to our contact page to get your complaint in writing and over to us so that we can get cracking on setting things straight as soon as possible. You can also contact the Credit Ombudsman Service Limited for an independent review. Call 1800 138 422 or visit www.cio.com.au
All that we ask of you is that you remember that we found you the loan you needed, so the very least you can do is make sure that you have enough money in your account so your repayments can be processed. You’ll want to make sure that you work with your loan lender to set these dates up in line with your pay so as to ensure there are sufficient funds in your account when we take the repayment. If you need to check these dates, take a quick look through your loan contract. If you’re worried about missing a payment or not having enough cash in your bank account on the date that your direct debits are set to go off, make sure you get in touch with your lender as quickly as possible.
Our satisfied customers
Hear it from the people who we helped get their pockets full of cash
"Just when i thought all hope was lost, Pocket cash linked me to a lender who gave me a loan despite my less than perfect credit score."
"Awesome site if you need cash quickly ,easy to apply with and fast! Never had an issue so far."
"I love this website, if I wanted a loan I'd definitely look through Pocket Cash."